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Glossary

Consumer Duty

FCA rules that require firms to act to deliver good outcomes for retail customers. It is not a product guarantee and does not replace reading the documents or taking advice.

FCA rules that require firms to act to deliver good outcomes for retail customers. It is not a product guarantee and does not replace reading the documents or taking advice.

Equity release may involve a lifetime mortgage, secured against your property, or a home reversion plan. It will reduce the value of your estate and impact funding long-term care.

How this page is kept
Written by
Equity Release Facts editorial
Last checked
7 September 2026
Next review
7 September 2027

Where this comes from

This entry follows Financial Conduct Authority. It is a plain-English explanation of how the term is used in the UK, not a quotation, and it does not override a provider’s own wording.

  • Financial Conduct Authority

Checked 7 September 2026. The whole vocabulary sits on one page, so you can look up two words in the same sentence without going anywhere: see this entry in the full glossary.

A definition, not a guide

This page explains a word. It does not tell you what to do about it, and nothing here is advice about your circumstances. The guides work through the decisions themselves, and an adviser is the person who can answer a question about you.

Every guide on the site →
Worth knowing

Equity release may involve a lifetime mortgage, secured against your property, or a home reversion plan. It will reduce the value of your estate and impact funding long-term care.

Read next

How this page is kept
Written by
Equity Release Facts editorial
Last checked
7 September 2026
Next review
7 September 2027

Questions people ask about this

Short answers to the things that come up most. None of it is advice, and every figure on this page carries its source.

What does consumer duty mean?

FCA rules that require firms to act to deliver good outcomes for retail customers. It is not a product guarantee and does not replace reading the documents or taking advice.

Where does this definition come from?

It follows the Financial Conduct Authority. It is a plain-English explanation of how the term is used in the UK rather than a quotation, and it does not override a provider's own wording, the conditions of a plan you hold, or advice from your solicitor.

Does looking up consumer duty commit me to anything?

No. There is nothing on this page to fill in and nothing is collected by reading it. Looking up what a word means is not a decision, and we are not able to advise you about your own circumstances in any case.

Worth knowing

Equity release may involve a lifetime mortgage, secured against your property, or a home reversion plan. It will reduce the value of your estate and impact funding long-term care.

Talk it through with an adviser

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One qualified equity release adviser. They will go through your figures and tell you if there is a better answer. It costs nothing and commits you to nothing.

Advice is required to proceed with equity release and there may be other options which better suit your circumstances. Only if your case completes would an advice fee be payable, and the adviser will tell you what theirs is before you commit to anything. Other lender and solicitor fees may apply.

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